Refunds and cancellation
Straightforward help with your Plus membership.
Your first Plus payment
- Request a full refund within 14 days
- Returned to the original payment method after verification
- Plus access ends after the refund succeeds
Requesting a refund
You can request a full refund of your first Plus payment within 14 days of that payment. Choose “Refund” in the support form and provide your account email. After verification, the refund goes to the original payment method and Plus access ends.
Cancelling renewal is different
This guarantee covers your first membership payment, not flight tickets or fees charged by booking partners. Contact support about renewal billing questions. Cancelling renewal does not automatically refund a paid period.
For flight-ticket changes or refunds, contact the seller shown on your booking confirmation.